How does delivery by USPS work? How many redelivery attempts are made?

Two notices are left (Day 0 and Day 5) and parcels are held at the post office for a total of 15 days before being returned to the return address.

Do you accept goods with lithium batteries?

Yes, after obtaining permission through your account representative. MSDS and Shippers Declaration are required for shipments traveling by air with all GPS products. All goods must be tendered in accordance with IATA labeling and packaging standards.

How long will the tracking information be kept?

Tracking is available for at least 3 months on the GPS website.

Can we send B2B cargo using your service (e.g. Amazon FBA warehouse shipments)?

Please contact your account representative to discuss your B2B needs.

What returns address can I use?

Custom return addresses are only allowed for shipping addresses in the US, GB, CA, and AU. If you do not have a returns address, a GPS address will be used by default. Rest-of-world shipments always use a default return address. We also provide a return service for shipments that are returned so they can be consolidated or reshipped.

Are there any prohibited, dangerous or restricted items that we cannot ship?

Please contact your account representative for specific questions.

What is DDU or DDP?

DDU (Delivered Duties Unpaid) Upon arrival at the destination country, the courier/post office will require payment of taxes/duties from the recipient prior to delivery. Usually there is an additional service charge to the recipient.

DDP (Delivered Duties Prepaid) Taxes/duties are billed to your GPS account; this delivers a better experience for the end consumer as there is no delay and nothing extra to pay.

How to format US military addresses?

Yes, after obtaining permission through your account representative. MSDS and Shippers Declaration are required for shipments traveling by air with all GPS products. All goods must be tendered in accordance with IATA labeling and packaging standards.

The City will need to be one of the abbreviations below:

• APO: Army Post Office
• FPO: Fleet Post Office
• DPO: Diplomatic Post Office

The State/Province needs to be assigned a ‘state code’ that is categorized by one of the following abbreviations:

• AA: Armed Forces Central and South Americas (Armed Forces Americas)
• AP: Armed Forces Pacific
• AE: Armed Forces Europe (including Canada, Middle East, and Africa)

The Country is “US”, as these addresses are considered part of the United States.